Ancient Innovations — Returns & Refunds Charter
(Penned with quill, sealed with wax, and a pinch of good humor)
Hear ye, brave patron! By decree of the humble artisans of Ancient Innovations, the following accords govern the exchange of coin for curiosities:
Returns & the Cost of the Journey
Should an item seek passage back to our workshop, the noble purchaser is responsible for the shipping toll — unless, by pleasant discourse and mutual goodwill, other arrangements are forged.
(Pro tip: kindness unlocks many secret doors.)
Custom Commissions — A Binding Spell
All custom works are conjured only after your approval of the design.
Thus, they are non-returnable and non-refundable, for we cannot very well sell a relic bearing your likeness to the next adventurer.
(Alas, the market for thy portrait is… limited.)
Wayward Shipments & Mischievous Couriers
On rare occasions, the courier’s path is beset by gremlins. Should your parcel wander astray or arrive amiss, we shall stand beside you in resolving the matter — though you may be called upon to assist with claims or correspondence on your end of the realm.
Our Oath to You
We are but a small guild of makers, and every order truly matters. Our aim is to see you delighted with your treasure — within the bounds of reason and the laws of craftsmanship.
If ever you have concerns, questions, or wish to parley, send word.
We are always happier helping a friendly traveler than battling an angry dragon.
— The Artisans of Ancient Innovations